Terms & Condition

General

These terms and conditions apply to all purchase orders submitted to Nikolova’s website (in the following referred to as the Website), covering all purchase agreements that a consumer enters into online with Nikolova. We encourage you to read these terms and conditions in their entirety before submitting an order. 

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Nikolova to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Website, Nikolova will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Website you will be given the opportunity to either purchase the item at the correct price, or cancel the order.


Prices

Occasionally there may be information in the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Website is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Website constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.

Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.


Payment

Payment is possible in the currencies set out in the Website. Payment is currently made in Bulgarian lev (BGN) for shipments to Bulgaria and Euro (€) for shipments within the European Union. Payment can be carried out by credit or debit cards. We are currently unable to accept gift cards, merchandise cards, cash or checks as payment in the Website.


Delivery

Nikolova accepts and processes the purchase orders in the same succession that they are submitted to the Website. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Bulgaria is 3-5 business days (Mon-Fri) with Econt after Nikolova has accepted and confirmed your order. For international shipments, delivery times are normally 6-8 business days (Mon-Fri) with Eushipments.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.


Packages returned as undeliverable

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.


Delay

Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.


RePack – Collection and Use of Personal Data 

The Website discloses the data necessary for the processing and invoicing of the order. The customers’ data is recorded in the RePack customer register, the data included in which is used for the processing and follow-up of the order, the delivery of the voucher and the care and maintenance of the customer relationship.

Nikolova processes the customer’s personal data in accordance with the laws relating to data protection applicable in European union. Nikolova does not sell, distribute or rent the data to third parties. Nikolova does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or possible debt collection measures. Nikolova retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice.

The customer has the right to review, rectify or erase the data on him/her from the customer register. For this purpose, please make a request in writing to the address contact@nikolovais.com.


Returns and Exchanges 

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

For hygiene reasons, swimwear and underwear are non-returnable and non-exchangeable unless seal is unbroken.


Damaged products

Nikolova ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Nikolova, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.


Colours 

We cannot guarantee that the colors appearing in the Website reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.


Company information

NIKOLOVA DYZAYN Ltd
Krivolak Street 42
1421 Sofia
Bulgaria

Company Registration number: 206237549
VAT registration number: 206237549